Modern IT infrastructures continuously produce events, alarms, metrics and information. The problem is not collecting this data, but understanding its meaning.
The Business Service Management solutions designed by Quantis make it possible to relate networks, systems, applications and infrastructures to the services they support.
The goal is to move from a purely technological view to a service-oriented one.
A complete view of the IT environment
The platforms can integrate information from different monitoring and management systems and represent:
- network status;
- system availability;
- application performance;
- service availability;
- relationships between technological components;
- dependencies between components and services;
- impact of events and anomalies.
Correlation makes it possible to reduce the noise generated by large volumes of technical events and to focus attention on the truly relevant information.
From technology to business impact
The real goal of Business Service Management is to answer a simple question: what impact is what happens in the infrastructure having on the services used by the organisation?
Dashboards, service views and correlation systems help IT teams quickly identify critical issues, understand their impact and focus interventions on the situations that really matter.